Frequently Asked Questions
Everything you need to know about our mystery-inspired apparel and accessories.
How long does shipping take for new collection drops?
Standard shipping typically takes 5-7 business days within the continental US. For limited edition detective-wear drops, please allow up to 10 business days for processing and fulfillment.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed clothing items. Please ensure all original tags are attached and the mystery is still unsolved.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows a modern, true-to-size fit, but we recommend measuring your favorite t-shirt and comparing it to our charts.
Are your garments sustainably sourced?
Yes, we prioritize ethical manufacturing. Our premium cotton blends are sourced from suppliers who adhere to strict fair labor standards and eco-friendly dyeing processes.
Can I change my shipping address after placing an order?
We process orders quickly to get them to your doorstep. You can update your address within 2 hours of purchase by contacting our support team via the 'Case File' contact form.
Do you offer international shipping?
We currently ship to over 20 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.